City of Hondo Utilities

City of Hondo Utilities
1600 Avenue M
Hondo, TX 78861
Phone: (830) 426-3378
Fax: (830) 426-5189

Hours of Operation
8:00 AM - 5:00 PM
Monday-Friday

The Utility Billing division generate utility bills, process payments for utility accounts, establish new services, permits, cemetery plots and perpetual care. Utility account disputes requiring research is promptly addressed by the utility billing staff members.  We enter work orders, assist ACI solid waste disposal with tracking calls in reference to missed pickups or broken waste-wheelers.  The division also maintains the City of Hondo Cemetery records, and assists with marking of the graves for burials. 

Should you experience any issues or have any concerns, please contact the Utility Billing Division. A work order may be created on your behalf to assure issues are tracked and resolved in a timely manner.  Your patience is greatly appreciated!  Our division handles all work orders that include, but are not limited to, power outages, street repairs, wastewater, and water line problems.

You can reach us at (830) 426-3378.

Please review our fee schedule below, if you have any questions, contact our office.
 
General Fees  
   Banner Fee (Permission from TxDOT Required) $75.00
   Collection Station Yearly Fee (4 people per card) $30.00
   Collection Station Fee for one time use $20.00
   Edwards Aquifer Authority Management Monthly Fee (EAA)  $0.05 per 100 gallons
   Returned Check Fee $30.00
   Street Light (Alley or Private Properties) Monthly Fee $11.00

Utility Fees   
   Residential Water and Sewer Deposit $100.00
   Residential Electric Service Deposit $200.00
   Commercial Water and Sewer Deposit* $100.00 (minimum)
   Commercial Electric Service Deposit* $500.00 (minimum) 
   Electric Overhead (Single & Multi Phase) $200.00 plus actual cost
   Electric Underground (Single & Multi Phase) $200.00 plus actual cost
*Service deposits for commercial users or utility services not listed will be determined using an average of the highest and lowest bill during the most recent preceding twelve month period. 
Deposits for property or customers with no billing history will be determined using the billings to like businesses or properties.

Reconnect Fee for Failure to Pay  
   During business hours:            
      Water and Sewer $40.00
      Electric $40.00
   During non business hours  
      Water and Sewer, first offense in a 12 month period $50.00
      Water and Sewer, every offense thereafter in a 12 month period $100.00
      Electric, first offense in a 12 month period $50.00
      Electric, every offense thereafter in a 12 month period  $100.00

Collection Fee For Customer and Disconnect list on the date of disconnect
      Water and Sewer $15.00
      Electric $15.00

Fee for Customer request for Meter Reading (fee applies if reading was correct)
      Water and Sewer Re-read $25.00
      Electric Re-read $25.00
      Tampering Fee (per offense) $500.00
      Fee for Pole Disconnect $150.00

Misty Hernandez
Utility Billing Supervisor

mhernandez@hondo-tx.org
1600 Avenue M
Hondo, Texas 78861
(830) 426-3378