Bills are due on or before the 15th of every month by 5pm unless the 15th falls on a weekend or holiday. If that is the case, the due date will be the next business day. A 10% late penalty is added on the 16th of the month to an unpaid balance. If you have not paid your bill by the 15th, you will be sent a late notice with the new amount due and the date your utility services will be disconnected unless payment is received.
The last day to pay is the 25th of the month by 5pm unless the 25th falls on a Friday, weekend, or holiday. If that is the case, the last day will be the next business day. Service will be disconnected the morning of the next business day. A disconnect fee is added to the account and a reconnect fee is charged. No service will be reinstalled until all charges, including the past due bill, are paid.
We know that financial emergencies can arise unexpectedly. If this happens to you, please contact the Utility Department at (830) 426-3378 to request an extension as soon as possible as required information is needed to be approved. Per Code Sec. 12.02.040 Customers shall be allowed two extensions per calendar year.