Show All Answers

1. How do I open a utility account?

To open a new utility account, visit City Hall in person. An application must be completed by either the owner of the property or the tenant. You must have the following appropriate documentation. 

• Valid driver’s license or ID
• Warranty deed or lease agreement 
• Valid phone number
• Deposits or letter of credit (letter of credit must be from a previous utility provider showing no more than 2 late penalties and a minimum of 1 year of services) 
• Connection or occupant change fee

2. How much are utility deposits?

• Residential Electric: $200
• Residential Water: $100
• Commercial Electric: $500 (minimum)
• Commercial Water: $100 (minimum)
• Connect/Occupant change fee: $25 per meter

*Deposits for commercial utilities not listed will be determined using an average of the highest and lowest bill during the most recent preceding twelve month period. 

The City of Hondo does NOT accept telephone requests to open new accounts. However, you may email completed applications to utilities@hondo-tx.org .

3. How do I close my utility account?

Utility accounts can only be closed by completing a Utilities Disconnect Form. Turn in the completed form to the Utility Clerk at City Hall at 1600 Ave M. It can also be emailed (utilities@hondo-tx.org) .

Your deposit will be applied to your last bill. If there is a running balance, it will be mailed to you at your new address. Please be sure to provide us with your forwarding address on the Utilities Disconnect Form. 

4. How do I pay my utility bill?

City utility bills are processed and mailed on the last business day of the month. The bill will include charges for electric, water, and wastewater service and garbage collection. We bill a month behind, for example: consumption from October through November will reflect your December bill. 

The bill will give your past meter readings and the new reading, a breakdown of the charges, applicable taxes, the total amount owed, the due date and the date when penalties are charged.

You may pay your bill by mail, in person at City Hall, 1600 Ave M, over the phone at 877-880-4046 or online at www.hondo-tx.org. A convenient 24-hour drop box is located on the side of City Hall. Other ways to pay include, pay by text 877-880-4046 opt for text, drive up Kiosk, or bank draft.  Additional fees may apply. 

Credit card payments are accepted. Credit card payments will be charged a 2.25% processing fee.

Bank drafting is also available for your convenience. Please complete the Bank Draft Form and return to City Hall.

Bank Draft Form (PDF)

5. What about late payments and disconnects?

Bills are due on or before the 15th of every month by 5pm unless the 15th falls on a weekend or holiday. If that is the case, the due date will be the next business day. A 10% late penalty is added on the 16th of the month to an unpaid balance. If you have not paid your bill by the 15th, you will be sent a late notice with the new amount due and the date your utility services will be disconnected unless payment is received. 

The last day to pay is the 25th of the month by 5pm unless the 25th falls on a Friday, weekend, or holiday. If that is the case, the last day will be the next business day. Service will be disconnected the morning of the next business day. A disconnect fee is added to the account and a reconnect fee is charged. No service will be reinstalled until all charges, including the past due bill, are paid. 

We know that financial emergencies can arise unexpectedly. If this happens to you, please contact the Utility Department at (830) 426-3378 to request an extension as soon as possible as required information is needed to be approved.  Per Code Sec. 12.02.040 Customers shall be allowed two extensions per calendar year.